1. INTRODUCTION

Noble Furniture (“we”, “us”, or “our”) respects your privacy and is committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when customers use noblefurniture.co.za or interact with our business.

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

* Full name;

* Contact details;

* Email address;

* Telephone number;

* Billing and delivery addresses;

* Order and transaction information;

* Account information;

* Communications with our customer service team;

* Website usage information;

* Device and browser information;

* IP address;

* Marketing preferences; and

* Other information reasonably necessary to provide our products and services.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment service providers.

We may not directly store complete payment card information where payments are processed by authorised third-party providers.

Customers should also review the privacy and security policies of the relevant payment providers.

4. HOW WE USE PERSONAL INFORMATION

We may process personal information for purposes including:

* Processing and fulfilling orders;

* Arranging deliveries;

* Processing payments;

* Managing returns and refunds;

* Providing customer service;

* Communicating about orders and accounts;

* Preventing and detecting fraud;

* Improving our Website, products, and services;

* Maintaining business and transaction records;

* Complying with legal and regulatory obligations; and

* Sending marketing communications where permitted by law.

5. LAWFUL PROCESSING

We process personal information only where we have an appropriate legal basis or justification under applicable law.

Depending on the circumstances, this may include processing necessary to perform a contract, comply with a legal obligation, pursue a legitimate interest, or where valid consent has been obtained.

6. SHARING PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

* Courier and delivery companies;

* Payment processors;

* Website hosting providers;

* IT and security service providers;

* Accounting and professional service providers;

* Marketing service providers, where permitted; and

* Government authorities, regulators, courts, or law-enforcement agencies where legally required.

We do not sell personal information to third parties.

7. COOKIES AND WEBSITE TECHNOLOGIES

Our Website may use cookies and similar technologies to operate correctly, remember customer preferences, understand Website usage, improve functionality, and support marketing activities where permitted by law.

Customers may be able to control certain cookies through their browser settings or Website cookie-management tools.

Disabling certain cookies may affect Website functionality.

8. DIRECT MARKETING

We may send promotional communications where permitted by applicable law.

Customers may opt out of receiving direct marketing communications by using the unsubscribe option provided or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary transactional communications relating to orders, payments, deliveries, accounts, or customer service matters.

9. INFORMATION SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, destruction, or unlawful disclosure.

However, no internet-based system can guarantee absolute security.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal requirements.

11. RIGHTS OF DATA SUBJECTS

Subject to applicable law, individuals may have the right to:

* Request access to personal information held about them;

* Request correction or updating of inaccurate information;

* Request deletion or destruction of personal information where legally permitted;

* Object to certain processing activities;

* Withdraw consent where processing is based on consent; and

* Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted using the contact information provided below.

12. CHILDREN’S PERSONAL INFORMATION

Our Website is not intentionally designed to collect personal information directly from children without appropriate consent or lawful justification.

Where children’s personal information is processed, we will do so in accordance with applicable law.

13. THIRD-PARTY SERVICES

Our Website may contain integrations with or references to third-party services.

We are not responsible for the privacy practices of independent third parties, and customers should review the applicable third party’s privacy policy before providing personal information.

14. INTERNATIONAL TRANSFERS

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is conducted in accordance with POPIA and other applicable legal requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business operations, Website, technology, or legal obligations.

The updated version will be published on the Website together with the effective date.

16. INFORMATION OFFICER AND CONTACT DETAILS

Company Name: Noble Furniture

Information Officer: Madina Attari

Email Address: info@noblefurniture.co.za

Telephone Number: +27 65 538 2508

Business Address: Theta business park, 4 amethyst road, Unit no 30, Area Theta, City Johannesburg

17. COMPLAINTS

If you have concerns regarding the processing of your personal information, please contact us so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

18. EFFECTIVE DATE

Effective Date: 10-07-2026